Frequently Asked Questions

Are there any Setup Fees

No, there are no setup fees. But if you want us to supply a NBN modem and with a telephone adapter you will need to pay up front prior to connection.

Also see Number Transfer fees below.

What calls are NOT included

All plans include Local and National calls to standard Australian landline numbers.
Most plans also include calls to Australian Mobiles also.

Calls excluded are all other calls, such as :-

Calls to 13/1300/1800 numbers
Calls to Service numbers such as directory assistance
Calls to Premium services e.g. 1900
Calls to overseas numbers (see International inclusions below)
Calls to Satellite phones.

International included calls

Some of our plans include some international destinations. These are defined as calls to standard landline numbers withing that country. They MAY not include calls to mobile numbers within that country. Some countries have different rates for calls to mobiles from landlines. Call us to check which countries have different rates.

 

Can I keep my existing number.

Yes. But we will be charged a fee by the "losing carrier". We will pass that cost on. It is usually only $55 for a single number. If you have more than one number, call us for a price.

Are there any Contracts
No, if you pay for your modem.

In normal circumstances there are no contracts. You can leave us at any time. 

If you then decided to leave us you only have to pay out the balance of the telephone cost.

Can I make calls to triple zero.

No. We do support calls to 000. We reccomend you use a mobile phone to call 000.

Does Veteransnet supply an Email service.

No. We do not supply any email services. There are so many excellent free ones available. Try Gmail.